If you need to reschedule an appointment, we require at least 24 hours advance notice. You MUST call us at the shop and leave a message if it’s outside of business hours. Reschedule requests made through e-mail or Instagram DM may not be seen by your artist and will not count as proper notice. Failure to give 24 hour notice will result in you losing your deposit, meaning it won’t go towards the cost of your tattoo and you’ll need to put down another one to get back on the calendar. You may only reschedule an appointment twice. Additional reschedules will result in the loss of your deposit.
If you contact us at least 24 hours before your appointment, we will happily reschedule you (again, only twice!). Please note that if an artist is booked out quite far in advance, you will be scheduled for their next availability which could be several months out. For that reason, the more notice you give for a reschedule, the sooner we can get you back on the calendar. We will hold on to your deposit for up to six months. If you don’t attempt to reschedule within that time frame, you’ll lose your deposit. For an outright cancellation with no reschedule, your deposit will not be refunded to you. We always seek to respect your time and efforts and ask that you do the same for us!
You’ll receive text and email notifications from our calendar system 7 days before your appointment. If you don’t confirm through the link sent to you and we can’t reach you by phone to confirm you, you risk losing your appointment and having the space given to another client. For that reason, please save our number in your phone when you make an appointment and make sure that your voicemail is activated and that the mailbox isn’t full.